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Usman Imran
AI systems for modern operations

Build AI Systems That Work 24/7

I design and build AI-powered systems that automate customer interactions, streamline operations, and integrate seamlessly with the tools your business already runs on — including CRM, POS, DMS, hospital information, ERP, calendar, and call systems.

Human vs Digital FTE

MetricHumanDigital FTEAvailability40hrs/week24/7Monthly Cost$4,000+$300+Ready In3–6 monthsInstantConsistency~80%95%+ScalingHire moreQuickCost / Task$30–$60$3–$6

Built to work with your existing systems

CRMPOSDMSHIS / EMRERPCalendarWhatsAppCall Systems

About

I Build. I Don't Just Consult.

I started building production AI and automation systems as the tooling matured — not as a side experiment, but as the core of how I ship software for banking, logistics, and now AI-driven operations.

Every engagement ends the same way: a deployed, working system, not a slide deck. I design the workflow, build the integration, and hand over something your team can run on day one.

Get In Touch
24/7Always on, never stops working
4x LessCost of a comparable full-time hire
InstantScale output without adding headcount
Zero DriftSame output quality, every single time

The Work Doesn't Stop When You Do

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How it works

One connected system, not another tool.

A well-designed AI workflow keeps the right context moving from the first customer signal to the next best action.

Customer

A call, message, or form submission starts the conversation.

AI Agent

Understands intent and responds in your brand voice.

Business Logic

Applies your rules, routing, and decision-making.

CRM / Database

Reads and writes the context your team needs.

Calendar

Finds availability and confirms the right slot.

Notifications

Keeps customers and teams informed at the right moment.

Analytics Dashboard

Turns every interaction into a clearer operating picture.

AI capabilities

Built to respond, resolve, and move work forward.

24/7 Availability
Voice Conversations
Multi-language Support
Calendar Booking
Knowledge Base Search
Lead Qualification
Call Transfers
SMS & Email Automation
Analytics
Integrations
Human Handoff
Custom Workflows

Who we serve

Industries powered by automation.

Finance & AccountingHR & RecruitmentSales & E-commerceReal EstateHealthcare & ClinicsManufacturing & Supply ChainFinance & AccountingHR & RecruitmentSales & E-commerceReal EstateHealthcare & ClinicsManufacturing & Supply Chain
Education & TrainingRetail & DistributionLogistics & DeliveryTravel & HospitalityStartups & Tech CompaniesMarketing AgenciesEducation & TrainingRetail & DistributionLogistics & DeliveryTravel & HospitalityStartups & Tech CompaniesMarketing Agencies
Technology stack

Model-agnostic by design.

We build your AI systems on whichever model fits the job — not just the most popular one. Best model for the task, every time.

OOpenAIVisit
AAnthropicVisit
GGeminiVisit
Meta (Llama)Visit
MMistralVisit
DDeepSeekVisit
GGroqVisit
CCohereVisit
ElevenLabsVisit
HHuggingFaceVisit
PPerplexityVisit
xAI (Grok)Visit
Current implementations & case studies

Systems built for the work that cannot wait.

Current work is described by the capabilities being implemented, not as completed deployment claims.

Currently working withBYDAga Khan

BYD · current implementation

Automotive AI Operations

The challenge

BYD dealerships were missing inbound calls during peak hours, and slow follow-up meant test-drive leads went cold before anyone called back.

The system

01

Call comes in

Inbound call or WhatsApp message reaches the AI receptionist.

02

Lead qualified

Intent is captured and the lead is qualified in real time.

03

Test drive booked

Availability is checked and the appointment is confirmed.

Target: 90%+ resolution without human handoff
AI receptionistTest-drive bookingLead qualification
Discuss this build

Aga Khan · current implementation

Healthcare AI Workflows

The challenge

Patient inquiries and appointment requests were routed manually, creating delays for both patients and administrative staff.

The system

01

Inquiry received

Patient calls or messages with a question or request.

02

Intent routed

Request is classified and sent to the right department.

03

Handoff when needed

Clinical or administrative staff step in for anything sensitive.

In progress — outcomes being defined with clinical teams
Patient inquiriesAppointment routingHuman handoff
Discuss this build

Internal product · in development

Loop Agent

The challenge

Businesses need one AI worker that holds context across voice, chat, and follow-up — not a different disconnected tool for every channel.

The system

01

Customer reaches out

Any channel — call, chat, or WhatsApp — starts the same thread.

02

Context stays in the loop

CRM, calendar, and history stay in sync as the conversation moves.

03

Nothing drops

Follow-up, booking, and handoff all draw from the same context.

In development — one agent, every channel
Multi-agent AIVoiceAutomation
Discuss this build

Why work with me

The polish of a product team, with engineering underneath.

Enterprise software experience
Production-ready architecture
Modern UI/UX
Scalable backend systems
AI integration expertise
Long-term support
Responsive design
Performance focus

FAQ

The practical questions.

What is a Digital FTE?

A Digital FTE is an AI-driven role I build for your business — it works around the clock on a defined set of tasks, the same way a specialist employee would, without sick days, ramp-up time, or turnover.

How long does it take to deploy?

Most chatbots and workflow automations go live in 1–2 weeks. A full Digital FTE build usually takes 2–4 weeks depending on scope — I map the workflow, build it, test it, and hand it over.

Do I need any technical knowledge to work with you?

None. You describe the problem you're trying to solve and I handle the design, build, and integration. You review the working system, not the code.

How much does it cost?

It depends on what's being built. Workflow automations and chatbots are scoped per project; Digital FTEs are typically a fixed monthly rate. I'll give you a specific number after a quick discovery call — no vague ranges.

Can AI integrate with our CRM?

Yes. The system can securely read and write customer data, activity, and outcomes in your existing CRM or database through well-defined integrations.

Can AI answer calls?

Yes. Voice agents can answer inbound calls, understand requests, qualify callers, and route or transfer conversations when a person is needed.

Start a conversation

Let's Build Your AI System

Whether you need an AI receptionist, intelligent workflow automation, or a custom AI-powered platform, I'd love to discuss your project.